Remote Support Services

Remote support services are an array of technical services offered through the Internet. Many technical service providers offer remote support for a range of services. Your system should have an Internet connection in order to utilize remote support services.

Services offered through remote support are enlisted below:

· Software installation

· Virus removal

· Windows upgrades

· System tune-up and routine maintenance to speed up the computer

· Configuring settings for e-mail, or Internet, or Microsoft Office

· Removal of spyware applications

· Troubleshooting

· Internet optimization

· Support for peripheral devices

Along with these services, remote support provides you many benefits. Most important benefit is the availability; you can access remote support from anywhere in the world. You do not have to take your system to any service provider, and no need to call someone at your premises.

You just have to contact any technical service provider, and your issue gets resolved. A technician from your service provider will access your system via remote connection. After that, he will diagnose the issue that is not letting your system perform better and fix it simultaneously.

So, it is viable to say that remote support services are much better than traditional services. You just have to pay once and get access to a wide variety of services through remote support.

How to Put Files on a Remote Server?

You can put files from the local site to the remote site, generally without changing the file's checked out status.

There are two common situations in which you might use the Put command instead of Check In:

• You're not in a collaborative environment and you aren't using the Check In/Check Out system.
• You want to put the current version of the file on the server but you're going to keep editing it.

  NOTE

  If you put a file that didn't previously exist on the remote site and you're using the Check In/Check Out system, the file is copied to the remote site and is then checked out to you so that you can continue editing.

You can use the Files panel or the Document window to put files. Dreamweaver creates a log of file activity during the transfer. To view or save this log, see Managing file transfers.

Dreamweaver also records all FTP file transfer activity. If an error occurs when you are transferring a file using FTP, the Site FTP log can help you determine the problem.

To put files on a remote or testing server using the Files panel:

1. In the Files panel (Window > Files), select the files to upload.

   Usually you select these in the Local view, but you may select the corresponding files in the Remote view if you prefer.

   NOTE

   To put only those files for which the local version is more recent than the remote version, see Synchronizing the files on your local and remote sites.

2. Do one of the following to put the file:
   • Click the Put button in the Files panel toolbar.
   • Right-click (Windows) or Control-click (Macintosh) the file in the Files panel, then select Put from the context menu.

   If the file hasn't been saved, a dialog box may appear (depending on your preference setting in the Site category of the Preferences dialog box) allowing you to save the file before putting it on the remote server.

3. If a dialog box appears, click Yes to save the file or No to put the previously saved version on the remote server.

   NOTE

   If you do not save the file, any changes you've made since the last time you saved will not be put onto the remote server. However, the file remains open, so you can still save the changes after putting the file on the server if you want.

   The Dependent Files dialog box appears.

4. To upload dependent files, click Yes; to skip them, click No.

   NOTE

   If the remote site already contains copies of the dependent files, click No.

To stop the file transfer click the Cancel button in the status dialog box. The transfer may not stop immediately.

To put files on a remote server using the Document window:

1. Make sure the document is active in the Document window.
2. Do one of the following to put the file:
   • Select Site > Put.
   • Click the File Management icon in the Document window toolbar, then select Put from the pop-up menu.

   NOTE

   If the current file is not part of the current site in the Files panel, Dreamweaver attempts to determine which locally defined site the current file belongs to. If the current file belongs to only one local site, Dreamweaver opens that site, then performs the Put operation.

To display the FTP log:

Click the Options menu in the upper-right corner of the Files panel, then select View > Site FTP Log.

Source: livedocs.adobe.com

Aten Switches for Improved Server Management

Aten, introduced a new series of Altusen KVM Over the NET switches - KN4140v, KN4124v, KN2140v and KN2124v.

These switches allow one local and up to four remote operators to monitor and control up to 40 servers on a single level, or control up to 640 servers in a two-level cascade. In addition, they offer out-of-band access, including external modem support, for BIOS-level troubleshooting when the network is down, the company said.

"Altusen KVM Over the NET switches are designed with unique and powerful features that enable administrators to manage their entire server room and data center devices easily and conveniently from anywhere in the world. These switches allow corporations to minimize travel costs and Mean Time to Repair, and to ensure the highest availability of data center services possible," said Kevin Chen, President, Aten International.

Featuring dual gigabit Ethernet port and dual power supplies, these switches ensure the highest rate of availability for server room and data center services. Additionally, the availability of four temperature sensors to regulate up to six fans reduces data center IT operation costs through a more efficient use of energy.

The IT administrators can map DVD/CD-ROMs and other storage media to a remote server support with the Virtual Media function. It also facilitates file transfers, application and OS patches, and diagnostics remotely.

Source: channeltimes.com

Bomgar Expands Remote Support for Mac

Bomgar Corporation today announced a new version of its appliance-based remote support software that includes deeper Mac support functionality and IT productivity tools. Bomgar 10.3 equips IT technicians with the industry's most robust technology for enterprise help desk incident resolution. Used by organizations such as Massachusetts Institute of Technology (MIT), Humana and Johns Hopkins University, Bomgar provides IT help desks a universal support platform to securely remote control any computer for on-demand troubleshooting despite location, operating system or language.

News ImageAccording to a recent survey conducted by the Enterprise Desktop Alliance, 74 percent of organizations intend to keep their Macs and buy additional devices in the future. It is unclear how IT help desks will handle the increased number of Mac support issues with traditional remote control desktop tools as the majority are applicable only for PCs. To ensure consistent, and quality, end-user tech support across all computing devices, organizations need a universal remote support platform that can scale to address a variety of issues.

Bomgar helps enterprises of all sizes better manage and resolve costly technology issues that cycle through the help desk. With the new features of Bomgar 10.3, the company continues to lead innovation in the enterprise remote support market.

The following features are a few core capabilities added to the platform based on customer feedback:

* Mac System Information: Bomgar 10.3 includes new front-end Mac systems information that allows support reps to quickly scan the dashboard to dig deep into hardware or network configuration details. With one click, support reps engaged in a Mac support session can easily access the granular systems information to solve common technical issues on a Mac that would otherwise take a significant amount of time to troubleshoot with traditional PC-based tools.
* Click-to-Chat: The new click-to-chat feature enables an end-user to initiate a conversation with a support rep instantly from the Web, without any download. The flash-based customer chat client runs in a browser, enabling the rep to give the user directions or transfer the user to the appropriate queue before any software is installed.
* Canned Scripts: Canned scripts help demanding IT call centers better respond to common support issues. Bomgar reps can upload scripts for use within a remote support session. The rep simply selects the appropriate script from a list and runs it through Bomgar's command line interface. Scripts can save the support center thousands of hours that would have been spent doing manual diagnosis and repair.

Specifications and Availability

Bomgar 10.3 is software designed to run on the Bomgar Box and is currently available today. Technical specifications can be found on the website at www.bomgar.com

Source: prweb.com