Bomgar Corporation today announced a new version of its appliance-based remote support software that includes deeper Mac support functionality and IT productivity tools. Bomgar 10.3 equips IT technicians with the industry's most robust technology for enterprise help desk incident resolution. Used by organizations such as Massachusetts Institute of Technology (MIT), Humana and Johns Hopkins University, Bomgar provides IT help desks a universal support platform to securely remote control any computer for on-demand troubleshooting despite location, operating system or language.
News ImageAccording to a recent survey conducted by the Enterprise Desktop Alliance, 74 percent of organizations intend to keep their Macs and buy additional devices in the future. It is unclear how IT help desks will handle the increased number of Mac support issues with traditional remote control desktop tools as the majority are applicable only for PCs. To ensure consistent, and quality, end-user tech support across all computing devices, organizations need a universal remote support platform that can scale to address a variety of issues.
Bomgar helps enterprises of all sizes better manage and resolve costly technology issues that cycle through the help desk. With the new features of Bomgar 10.3, the company continues to lead innovation in the enterprise remote support market.
The following features are a few core capabilities added to the platform based on customer feedback:
* Mac System Information: Bomgar 10.3 includes new front-end Mac systems information that allows support reps to quickly scan the dashboard to dig deep into hardware or network configuration details. With one click, support reps engaged in a Mac support session can easily access the granular systems information to solve common technical issues on a Mac that would otherwise take a significant amount of time to troubleshoot with traditional PC-based tools.
* Click-to-Chat: The new click-to-chat feature enables an end-user to initiate a conversation with a support rep instantly from the Web, without any download. The flash-based customer chat client runs in a browser, enabling the rep to give the user directions or transfer the user to the appropriate queue before any software is installed.
* Canned Scripts: Canned scripts help demanding IT call centers better respond to common support issues. Bomgar reps can upload scripts for use within a remote support session. The rep simply selects the appropriate script from a list and runs it through Bomgar's command line interface. Scripts can save the support center thousands of hours that would have been spent doing manual diagnosis and repair.
Specifications and Availability
Bomgar 10.3 is software designed to run on the Bomgar Box and is currently available today. Technical specifications can be found on the website at www.bomgar.com
Source: prweb.com
News ImageAccording to a recent survey conducted by the Enterprise Desktop Alliance, 74 percent of organizations intend to keep their Macs and buy additional devices in the future. It is unclear how IT help desks will handle the increased number of Mac support issues with traditional remote control desktop tools as the majority are applicable only for PCs. To ensure consistent, and quality, end-user tech support across all computing devices, organizations need a universal remote support platform that can scale to address a variety of issues.
Bomgar helps enterprises of all sizes better manage and resolve costly technology issues that cycle through the help desk. With the new features of Bomgar 10.3, the company continues to lead innovation in the enterprise remote support market.
The following features are a few core capabilities added to the platform based on customer feedback:
* Mac System Information: Bomgar 10.3 includes new front-end Mac systems information that allows support reps to quickly scan the dashboard to dig deep into hardware or network configuration details. With one click, support reps engaged in a Mac support session can easily access the granular systems information to solve common technical issues on a Mac that would otherwise take a significant amount of time to troubleshoot with traditional PC-based tools.
* Click-to-Chat: The new click-to-chat feature enables an end-user to initiate a conversation with a support rep instantly from the Web, without any download. The flash-based customer chat client runs in a browser, enabling the rep to give the user directions or transfer the user to the appropriate queue before any software is installed.
* Canned Scripts: Canned scripts help demanding IT call centers better respond to common support issues. Bomgar reps can upload scripts for use within a remote support session. The rep simply selects the appropriate script from a list and runs it through Bomgar's command line interface. Scripts can save the support center thousands of hours that would have been spent doing manual diagnosis and repair.
Specifications and Availability
Bomgar 10.3 is software designed to run on the Bomgar Box and is currently available today. Technical specifications can be found on the website at www.bomgar.com
Source: prweb.com
1 comments:
Another reliable solution for Mac users that combines convenience and advanced features is RHUB http://www.rhubcom.com remote support. It has some great features that allow highly collaborative remote support, complete Remote PC Control, in-session online training, and guaranteed and consistent access of the remote PC.
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